Verizon is on the brink of making a significant decision that could have far-reaching implications for both its customers and employees. Rumors circulating among staff suggest that the telecommunications giant may be preparing to implement layoffs and close down stores, sparking anxiety and uncertainty among its workforce.
Impending Changes to Operation
Insider sources within Verizon have hinted at a looming announcement scheduled for November 20, which is expected to outline a downsizing strategy that includes mass layoffs. While specific details have not been disclosed, talk of store closures indicates that retail staff positions are likely to be affected. Even corporate employees may not be spared from the impending workforce reduction.
Leaked information from within Verizon points to plans to shut down stores and streamline its workforce.
Justshyofcool, Reddit user, November 2025
Speculations are rife that Verizon is looking to outsource certain roles to AI technology, a move that could render numerous employees redundant.
According to chatter within my district, there are talks of closing down underperforming stores that are not yielding significant returns.
Sanabroho10, Reddit user, November 2025
Predicted Developments
In an attempt to enhance operational efficiency and reduce costs, Verizon's new CEO, Dan Schulman, is reportedly keen on shifting towards AI-driven solutions. This shift comes in light of recent customer losses and challenges in revenue generation, highlighting the need for transformative changes within the company.
The company previously introduced Project 624, an AI initiative aimed at enhancing customer care services. However, the potential transition towards AI could pose challenges, as some customers have expressed reservations about interacting with automated systems over human agents.
T-Mobile has already adopted a strategy discouraging in-store visits, reflecting a broader trend within the telecom industry towards AI-driven customer service models that prioritize efficiency and cost-effectiveness.
