Ever since John Legere took over as the CEO of T-Mobile in 2012, the carrier transformed into a customer-centric, innovative powerhouse, setting itself apart from competitors like Verizon and AT&T with its Uncarrier branding. However, with Legere stepping down and Mike Sievert taking the helm in 2020, some subscribers feel that T-Mobile has lost its customer-first approach and unique identity.
Subscriber Discontent
Recent incidents reported by T-Mobile customers suggest a shift in the company's priorities, with allegations of shady sales practices, unrealistic performance goals for representatives, and poor service quality, especially when it comes to international roaming. These changes have led some subscribers to question whether T-Mobile is still living up to its "Uncarrier" reputation.
Threats and Dissatisfaction
Customer accounts of being misled, experiencing inadequate service in foreign countries despite assurances, and facing threats of debt collection for disputed charges have raised concerns about T-Mobile's commitment to customer satisfaction. The once-beloved carrier is now facing backlash from disillusioned subscribers.
