Update (1) from October 20, 2025:
Verizon informs us that certain customers in Northern California are currently experiencing service interruption due to a damaged fiber cable, not related to the AWS outage. The company's engineers are actively working to resolve the issue as quickly as possible.
The disruption is localized to the Northern California area, and Verizon apologizes for any inconvenience caused. They appreciate their customers' patience during this period.
Kevin Israel, Verizon Corporate Communications, October 2025
Update (2) from October 20, 2025:
T-Mobile has confirmed that there are no network outages on their end. Any issues faced by a small group of customers were likely due to accessing AWS services during the outage.
T-Mobile assures that their services are operating normally and that any disruptions experienced by customers were a result of a third-party outage. They highlight that their network remains stable.
T-Mobile spokesperson, October 2025
The original story follows below:
T-Mobile and Verizon users have reported connectivity issues, which are believed to be linked to the widespread AWS outage affecting online services.
T-Mobile and Verizon customers have experienced disruptions around the same time as the AWS outage, indicating a correlation. The complaints peaked during the height of the AWS incident.
AWS plays a crucial role in internet infrastructure, serving as a primary cloud services provider for many businesses. The outage began at 3 a.m. Eastern time, affecting numerous apps and websites. While most services were restored by 5:27 a.m., full resolution was pending verification.
Other notable services impacted include WhatsApp, Venmo, Coinbase, and the Wall Street Journal. Boost Mobile also recorded 3,230 complaints within the last few hours.
As of 2:48 PM, reports indicate that 8,587 AWS customers are still facing issues, as well as 889 Verizon users and 389 T-Mobile subscribers, potentially linked to the cloud disruption.
Experiencing Connectivity Problems?
Yes, as a T-Mobile customer.
31.29%
Yes, as a Verizon customer.
52.38%
Yes, but I am on another network.
2.04%
No.
14.29%
Votes 147 Back to Voting
This story is still evolving, and updates will be provided as new information becomes available.
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