Customer feedback is a powerful tool that can influence major changes in the telecom industry. Recently, T-Mobile and Verizon users took to social media platforms to express their dissatisfaction with the performance and leadership of the two carriers.
As a result of the widespread criticism and negative sentiment expressed by customers, both T-Mobile and Verizon made the decision to replace their CEOs. The outgoing CEOs, Mike Sievert of T-Mobile and Hans Vestberg of Verizon, were key figures in driving the 5G strategy of their respective companies.
The regime changes at T-Mobile and Verizon were seen as a direct response to the growing discontent among customers and a desire to revamp their corporate identities. The new CEOs, Dan Schulman at Verizon and Gopalan at T-Mobile, have pledged to address customer concerns and bring about positive changes in the industry.
