T-Mobile's sales tactics have come under scrutiny once again as a corporate store reportedly refused to sell a customer an iPhone 17 Pro unless they added an Apple Watch to their order. This is not the first time such incidents have occurred, highlighting the pressure on T-Mobile reps to meet sales metrics by selling accessories along with phones.
Customers have been left frustrated by these requirements, with some walking out of the store without making a purchase. The use of metrics to gauge a rep's performance has led to questionable practices, including adding unwanted accessories to orders.
As consumers navigate these challenges, it is important to be aware of their rights and explore alternative purchase options. T-Mobile may need to address these issues to ensure a more transparent and customer-friendly sales experience.
