Verizon recently experienced a major outage over the Labor Day weekend, leaving many customers without service for hours. In response, the company is offering compensation to affected customers. However, it has been noted that the initial compensation offers may vary and could potentially be negotiated for a better deal. Some customers have shared their experiences of receiving different amounts of credits after requesting compensation. It is advised to not immediately accept the first offer and instead negotiate for a more favorable resolution. This article explores tips and strategies on how to maximize compensation offers from Verizon post-outage.
At first they low-balled me and offered $2 per line and $2 for the home internet. I complained that some people received a $50 bill credit. They countered with a $30 discount per month for a year.
–CompetitiveMark9788, Reddit user, September 2025
Customers have reported varying amounts of compensation from Verizon, with some successfully negotiating for better deals. It is suggested to frame your request thoughtfully and highlight any significant impact the outage may have had on you to potentially receive a more generous offer. Additionally, the success of a credit request may depend on the customer service agent you speak with, as they have limitations on the amount they can approve. By being proactive and strategic in your communication with Verizon, you can maximize the compensation offer to better suit your needs.
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