Over the weekend, Verizon faced a major software issue that disrupted its network services, leaving many subscribers unable to connect to the carrier's wireless network. This also triggered an SOS mode on numerous iPhone devices, preventing users from making calls or accessing data. Despite Verizon claiming to have resolved the problem, some customers continued to experience connectivity issues into Sunday.
Verizon Customers Express Frustration Over Network Outage
Disgruntled Verizon users took to social media to voice their grievances, highlighting not only the network outage but also the subpar customer service experienced during the crisis. Many customers expressed their disappointment and some even contemplated switching to other carriers due to the recurring network issues.
Verizon outage map covering some of Saturday and Sunday. | Image credit-Downdetector
As the outage persisted, some customers opted to switch to AT&T, citing more affordable plans and better customer support. AT&T emerged as the preferred alternative for those seeking a more reliable and stable network connection.
Verizon: Damage Control and Customer Retention
Verizon scrambled to address the fallout from the outage, with some subscribers requesting compensation for the service disruption. Despite efforts to placate customers, the carrier's reputation took a hit as users shared their negative experiences online.
Meanwhile, AT&T capitalized on Verizon's misfortune, attracting new customers seeking a more dependable network provider. With Verizon's image tarnished by the weekend outage, AT&T emerged as the unexpected victor in the telecom battle.
