AT&T is taking steps towards streamlining its operations and improving efficiency by consolidating its help-desk centers into six U.S. locations. This move comes as the company's CEO, John Stankey, aims to align the organization's direction and foster a market-based culture that encourages teamwork and collaboration among employees. While some may view the consolidation as a cost-cutting measure, AT&T believes it will lead to improved consistency and efficiency in its call center operations.
AT&T Streamlines Help-Desk Centers
AT&T CEO John Stankey. | Image credit-AT&TTalking about the relocation of the help-desk centers, the AT&T spokesman said that the move will help the wireless provider. "It reflects ongoing strategic shifts across our call center operations to colocate similar work functions and improve efficiency, consistency, and teamwork," he said.
AT&T's Headcount Efficiency Compared to Rivals
Action plans are being developed by department leaders based on employee feedback, with a focus on addressing issues raised in recent surveys. While AT&T aims to reduce redundancies and improve efficiency through consolidation and strategic shifts, the company remains committed to engaging its workforce and fostering a productive work culture.
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Yes. These changes will improve the carrier.
25%
No. It will take more than lower head count to fix AT&T.
75%
AT&T is fine the way it is.
0%
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