Verizon is under fire for its sneaky tactics to get customers to switch to lower discounts voluntarily. Despite initially reversing its decision to revoke loyalty discounts, the company is now offering customers a new, lower discount without clearly stating that it will replace their current, higher discount. Customers who unknowingly accept the new offer are left with a reduced discount that they cannot revert back to. To add insult to injury, Verizon is sending emails congratulating customers on a lower bill, even though their bills have actually increased. This deceitful practice has left many customers feeling cheated and frustrated with the company's lack of transparency.
The post is 100% correct. Support agent has no way to revert. It’s funny that after my $20 discount being replaced to $10 discount, I received an email titled as: “good news - your bill just got lower” while in reality my bill just got higher, up $10 per month.
—EnvironmentalLog1766, Reddit user, August 2025
Considering Verizon was allegedly going to remove loyalty discounts for all customers, having a lower discount is better than receiving no price cut at all.
