AT&T's recent actions have brought into question its commitment to customer service over profits. In a case where a single customer lost phone service due to stolen copper cables, AT&T chose not to repair the connection, citing the high cost of approximately $25,000. Instead, the company proposed the use of AT&T Phone – Advanced as an alternative, a modern internet-based voice service.
AT&T argued that maintaining the outdated copper lines for one customer was not financially viable, especially as it plans to phase out its copper network by 2029. This decision has raised concerns about the company's priorities and its treatment of individual customers in need of service restoration.
Additionally, there have been reports of similar incidents where AT&T declined to fix copper landline connections for customers in need, prioritizing profits over customer satisfaction. These actions have sparked public outrage and calls for better accountability from the telecommunications giant.
