Verizon has come under fire for its harsh treatment of customers who voice complaints against the company. Allegations have surfaced suggesting that Verizon maintains a secret internal blacklist of customers who file complaints with external entities. One customer, who reached out to the Office of the Attorney General for the District of Columbia, found themselves blacklisted by Verizon, leading to potential financial repercussions. Additionally, Verizon's response to the situation has raised concerns about its adherence to fair credit reporting practices. These punitive actions have brought attention to the company's handling of customer grievances and the potential consequences for those who speak out.
An alleged email from Verizon requesting that the customer be blacklisted was sent after the OAG got involved.
