Imagine receiving a monthly bill from your wireless provider for $10,000. This is exactly what happened to a customer of AT&T who was shocked to see such a high charge on their bill. The bill included a whopping $8,500 for 4.25GB of roaming data and an additional $1,000 for 500 minutes of phone calls. Despite the customer's claim of activating an International Day Pass before traveling, the bill remained exorbitant.
The AT&T International Day Pass is supposed to allow customers to use their existing domestic plan's allowances while traveling abroad. The customer expressed feelings of panic and stress upon receiving the bill, stating that such a mistake should not have occurred. After contacting AT&T's customer service, a ticket was created to investigate the incident further.
The responses from others echoed the disbelief at the high charges, with many agreeing that 4GB of data should not cost $8,500 in today's day and age. One Reddit user pointed out that while the price should discourage excessive usage, it should not be financially ruinous.
If faced with a similar situation or any issue with a U.S. wireless provider, filing a complaint with the FCC was suggested as a possible solution. Filing a complaint can be easily done by following the instructions on the FCC's website, with quick responses reported by previous filers.
Despite the customer's claims of activating the International Day Pass, discrepancies were noticed in the bill's details. While the receipt did not show a specific line item for the day pass, it indicated an upgrade to the Business Unlimited Premium 2.0 plan, which includes multiple International Day Passes at no additional cost.
In the event of a billing error like this, the fault seems to lie with AT&T. It is essential for customers to be vigilant about their plan inclusions and charges to avoid such shocking surprises on their bills.
