Investigation into Alleged Unauthorized Customer Outreach by Verizon Reps

Verizon representatives have allegedly been reaching out to customers in a personal capacity, using personal phone numbers to promote deals and offers. Some customers have reported receiving unsolicited messages from local store employees, leading to frustration and confusion. While employees claim they are mandated by Verizon to chase leads via calls or messages, customers find this practice intrusive and annoying. Despite attempts to unsubscribe from marketing messages, customers continue to be contacted by local representatives. This behavior raises questions about privacy and the company's stance on spam communication.