Recently, an AT&T customer fell victim to a scam at an AT&T store where a representative charged $30 in cash for a service that should have been free. This serves as a warning to all AT&T customers to be cautious and informed when dealing with store representatives. Read on to learn more about what happened and how to protect yourself from similar scams.
The customer visited the AT&T store to get help with resetting the eSIM on their iPhone, only to be told that it would cost $30 for the service. Despite being informed that the credit card reader was down and payment must be made in cash, the customer obliged. However, suspicions arose later about the legitimacy of the charge, leading to concerns of being scammed by the store representative.
Upon further investigation, it was revealed that resetting an eSIM at an AT&T store, whether corporate-owned or authorized reseller, should not incur any charges to the customer. This incident serves as a reminder to all AT&T customers to be aware of their rights and the services that should be provided free of charge.
