It happens with T-Mobile, it happens with AT&T and now, it's happening with Verizon once more. Several Verizon customers have recently reported being billed for services and add-ons they never requested or approved. This recurring issue is causing frustration and financial strain for many subscribers.
One customer shared their experience of visiting a Verizon store to add a line and purchase a watch, only to later discover unauthorized charges on their bill. The customer was unknowingly signed up for a 100GB hot spot add-on, Netflix & IMAX subscriptions, and insurance, resulting in a significantly higher bill than expected. Similar stories of customers being upsold unwanted services have also emerged, highlighting a pattern of deceptive practices.
– Cool_Competition4622, Reddit, May 2025
This ongoing issue appears to stem from either aggressive sales tactics employed by Verizon representatives or glitches in Verizon's AI tool, Personal Shopper. The tool has been criticized by some employees for automatically adding unnecessary perks without customer consent, leading to inflated bills.–SniperInCherno, Reddit, May 2025
Customers recount instances where they were pressured into updating their plans or purchasing additional items, only to realize later that their bills had skyrocketed due to unauthorized charges. While these charges can be reversed upon discovery, the overall customer experience is marred by distrust and inconvenience.
– parallelmeme, Reddit, May 2025
As customer complaints grow, more individuals are reconsidering their allegiance to Verizon and exploring alternative service providers. The lack of transparency and accountability in Verizon's billing practices is driving customers away, further tarnishing the company's reputation.
–MrKennedy76, Reddit, May 2025
For affected customers, swift action is crucial. By contacting customer service, cancelling unauthorized add-ons, and obtaining written confirmation of the changes made, subscribers can mitigate the financial impact of these fraudulent charges. However, the persistence of such billing discrepancies highlights the need for Verizon to address internal practices and prioritize customer trust.
