Despite T-Mobile's reputation for being customer-centric, a recent report suggests that its TPR (T-Mobile Premium Retailer) stores may be turning away customers seeking affordable plans. These third-party operated stores, including those owned by Arch Telecom, have allegedly been pushing more expensive plans over budget-friendly options like the carrier's 55+ plan, citing profitability concerns.
According to a Reddit post by an anonymous Arch Telecom rep, customers, especially seniors on fixed incomes, are being denied access to plans designed to help them save money. The rep highlighted questionable sales tactics and pressure from management to prioritize revenue-generating sales over customer needs. The post also raised concerns about the corporate hypocrisy and greed at play within some T-Mobile TPR locations.
As complaints continue to surface online, it remains to be seen how T-Mobile will address these allegations and ensure that customer welfare is not compromised for the sake of profits.
