It is important to be cautious when leaving a phone carrier like Verizon, as one ex-customer discovered the hard way. After switching numbers to a new provider, this individual found that Verizon's AutoPay system continued to withdraw payments for three months, resulting in unexpected charges of $127 each month. Despite cancelling service and porting out their numbers, the customer did not receive a final bill from Verizon and had to take action to resolve the situation.
The customer shared their experience on Reddit, expressing frustration over the ongoing charges despite no longer having active numbers or device payments with Verizon. After filing a dispute with their bank and providing evidence of the situation, the customer was able to get a refund for the erroneous charges. However, Verizon subsequently sent the customer to collections, causing further stress and inconvenience.
This cautionary tale serves as a reminder to always double-check and ensure that all payment arrangements are properly cancelled when switching phone carriers. Failure to do so can result in continued charges and potential issues with credit reports. It also highlights the importance of clear communication and billing transparency from companies like Verizon to avoid misunderstandings and customer dissatisfaction.
If you are considering leaving Verizon or any other phone carrier, be sure to take the necessary steps to prevent unexpected charges and payment issues. Stay informed about your billing status and reach out to the carrier for clarification if needed, to avoid potential complications down the line.
—Written by VerizonAlerts, May 2025
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