AT&T Customer Receives Disappointing Surprise with iPhone 16 Pro "Unboxing" Experience

An AT&T customer recently shared their frustrating experience with unboxing a new iPhone 16 Pro. After trading in their iPhone 13 Pro for a $1,000 credit, they eagerly awaited the arrival of their new phone. However, upon opening the package, they were shocked to find that the phone appeared used. Seeking a replacement at an AT&T store, they were met with unhelpful customer service representatives who claimed they couldn't provide a replacement without a fee, citing it as an Apple warranty issue. Despite reaching out to AT&T support and being told they could return the phone under the "buyer's remorse" policy, they would still be charged the sales tax. This incident highlights the disappointing experience faced by this AT&T customer, and serves as a cautionary tale for others.