Urgent: Galaxy S25 Ultra Users Face Camera Malfunction - Seek Repairs Before Warranty Expires

As the Galaxy S25 Ultra hits the market, some users are reporting a concerning issue with the camera that could compromise its performance. Many have shared compelling evidence of a clicking noise and shaky video preview when using the ultra-wide lens. Time is of the essence, as the warranty will expire soon for those affected. Here’s what you need to know.

Galaxy S25 Ultra users have raised alarms over a persistent issue with the ultra-wide camera, characterized by an unsettling dry clattering sound and an unstable preview image.

Numerous reports indicate that the problem occurs specifically when utilizing the 0.6x zoom setting, leading to erratic behavior and audible clicking sounds during operation.

The malfunction impacts both still images and videos. Many users have attempted to reset their devices, but this troubleshooting step has proven ineffective. Notably, affected individuals assert that they have not dropped their phones, suggesting that the problem is inherent to the ultra-wide camera.

—PrasadSamraj, Samsung user, February 2025: "When using the ultra-wide lens, I experience vibrations and noise. Does anyone else have similar issues?"

"Since unboxing my Galaxy S25 Ultra, the camera jitters and produces a loud noise, especially while zooming. It can take minutes for the camera to stabilize before I can capture a clear photo. Has anyone else encountered this?"

—therealTDAWG, Samsung user, March 2025

Another user speculated, "I believe it's either an issue with the Optical Image Stabilization (OIS) acting erratically or the device rapidly switching between lenses, particularly noticeable in low-light situations."

—JulianGaming007, Samsung user, April 2025

One user highlighted, "After purchasing my S25 Ultra, I confronted a peculiar knocking noise accompanied by vibrations while documenting video evidence. Despite a visit to the service center and a software update, the problem persists, suggesting a potential manufacturing defect. It's disheartening for an expensive phone like this."

—Aayushp29, Samsung user, February 2025

Many users have noted that the buzzing noise is quite prominent, significantly affecting usability as they await the camera's stabilization before taking photos. While Samsung has yet to issue an official statement addressing the issue, users who have reached out report that the company has been mostly helpful, offering replacements for either the phone itself or the camera module.

—Organic-Date6845, Reddit user, April 2025: "I faced this hardware issue with my unit, but Samsung replaced it for free under warranty and extended my warranty for an additional two years."

Despite only having the device for a short period, one user revealed that the service center informed them they would only replace the camera hardware without providing a replacement phone.

—GetKishore, Samsung user, April 2025

There is growing speculation surrounding the Galaxy S25 Ultra's ultra-wide camera's OIS and focus motor as the source of this malfunction. With a starting price of $1,299.99, the camera is a key selling point for the device, making such issues unacceptable for a flagship product.

The Galaxy S25 Ultra was released in February 2025, but complaints regarding this camera defect began surfacing in March. It's unclear why the issue has only recently come to light, suggesting that something may have become misaligned or damaged within the device. Current owners of the Galaxy S25 Ultra should ensure their units don't share the same defect and seek repairs promptly.

For reference, users have previously reported an unrelated banding issue, which was resolved through a software update.