An AT&T customer recently shared a troubling experience in which an employee at an authorized retailer allegedly used their phone to post a fake review under their name. This incident has led to further allegations, as another customer has reported that a representative in a Seattle store wrote a glowing review from their mother-in-law's phone, praising the very employee who had helped them. The customer was alerted to this questionable activity when they received a notification regarding the store's response to the review.

Upon closer inspection, the store was found to have numerous positive reviews that were written in a similar style. This raises concerns about potentially widespread practices that may have gone unnoticed until now.

Many other AT&T customers echoed similar sentiments, claiming that such practices are common at authorized retailers compared to corporate stores. Some believe that retailers take advantage of less tech-savvy customers, particularly older individuals, making it easier to deceive them without detection. As competitors like T-Mobile innovate with customer-centric features, these troubling practices may prompt customers to consider abandoning physical stores altogether.