A growing concern has emerged regarding operational practices at T-Mobile stores, where employees are reporting both unethical sales tactics and troubling work conditions. Internal sources reveal that the company's management is ignoring serious issues that affect both customer experience and employee morale.
According to multiple employees who reached out to us, T-Mobile stores engage in misleading practices to promote the T Life app. Customers are being charged extra for phones due to bundled insurance and accessories, often without their knowledge. This results in customers believing they received free items with their phone purchase while, in reality, they are being upsold on additional products.
Employees expressed frustration over the lack of action taken by T-Mobile despite numerous complaints about these practices. They reported that the company appears to be more interested in maintaining this revenue stream than ensuring ethical sales practices. Furthermore, employees are subjected to unreasonable working conditions, with reports that some are not allowed to take lunch breaks during their nine-hour shifts, raising concerns about their well-being.
In addition, employees have indicated that misleading information is still being provided to home internet customers regarding address eligibility. Although this practice was temporarily halted, encouragement from management to deceive customers has resurfaced, with reprimands given to employees who refuse to comply.
As one of the largest carriers in the United States, T-Mobile’s alleged disregard for ethical standards and employee welfare is garnering significant attention. It raises serious questions about the company’s commitment to integrity, both in customer interactions and within its workforce.
