Verizon customers are expressing their dissatisfaction and concerns regarding numerous questionable sales tactics employed by the company. A growing number of Reddit users have claimed that both corporate employees and call center representatives are engaging in commission fraud, with reports of practices such as canceling and reordering services under the representatives’ names to earn extra commissions.
“This is the third time I've had a chargeback for something like 5G Home Internet, only to look at the account and see a customer simply called and asked for an extender, yet the rep cancelled my order completely and reordered under their own name,” stated one frustrated user.
– User SupBrah21/Reddit, February 2025
Increasingly, customers are frustrated with what they view as a pervasive issue, where unauthorized products or services are subtly added to their accounts. While many users are rightfully upset with individual corporate and call center representatives, the crux of the problem might extend beyond mere misconduct. An ex-Verizon employee recently revealed that the company exerted constant pressure to maximize earnings from customers, resulting in an environment where shady practices are rampant. “That’s what happens when you give customer service and tech quotas for the month instead of just helping the customer. Now reps are doing shady things just to make the numbers each month. Let sales be sales, let tech be tech, let customer service be customer service. Verizon is trying to squeeze any kind of revenue they can out of all employees. Corporate greed at its finest,” commented another user.
– User esosa86, Reddit, February 2025
It’s evident that this issue is not isolated but rather signifies a larger concern. If you're facing similar circumstances, it may be beneficial to file a complaint with the FCC. This avenue could be effective in compelling Verizon to take responsibility for these practices and implement necessary changes. Moreover, it is crucial to meticulously review your Verizon bill each month, checking for any unexpected charges, unsolicited services, or unauthorized changes to your plan. 
