AT&T employees, particularly those in loyalty roles, are expressing dissatisfaction as the company pivots towards a sales-centric approach. Many seasoned workers find themselves overwhelmed by increased expectations, particularly in encouraging customers to purchase additional services and devices. Recent changes have seen sales personnel dispatched alongside technicians to leverage customers' post-service gratitude into potential sales, pushing the boundaries of traditional customer service roles.
Image credit — PhoneArena
In addition to the pressure on sales, AT&T employees have recently faced payroll issues, with some receiving checks short by as much as $800. The confusion surrounding these discrepancies has left workers frustrated, as human resources struggles to pinpoint the source of the problem, prompting feelings of distrust and resentment among staff. Many employees fear that the company is prioritizing profits over their wellbeing, leading to calls for immediate resolution and support.
