T-Mobile Faces User Backlash Over New App Transition

T-Mobile's recent transition to the new T Life app is causing frustration among users, leading some to consider leaving the carrier. The rollout of the new app, designed to replace the original one, has been met with complaints about functionality and usability. Users like Schultz9x19 have expressed their dissatisfaction with the app's inability to perform basic functions like upgrading a phone. Other users, such as Relevant-Space8826, have even gone as far as switching their family plans to other carriers due to the app's shortcomings. Additionally, employees are facing challenges with the new in-store system, Magenta Welcome, which requires them to use customer devices to encourage app usage over in-store visits. Despite promises of bonuses for promoting T Life, employees like Used-Squash-85 are finding it difficult to navigate the app's issues while facing potential reprimands. As T-Mobile strives to reduce its physical footprint, it faces backlash from both users and employees over the functionality of the new app.