AT&T customer shared an experience they had recently with an authorized retailer when they tried to upgrade to the iPhone 16. What should have been a straightforward process ended up costing them a few hours with customer service so that they wouldn’t leave with less credit than advertised. Fortunately the ordeal has a happy ending because customer support came through but not everyone may be that lucky.iPhone 13 to the iPhone 16 Pro. Advertisements running in the store itself made it seem like the iPhone 13 could be traded in for $1,000 of credit. Now they may have been mistaken and misheard the ads but when the store manager corroborated this claim the user thought everything was good to go.AT&T authorized retailer and unfortunately the second person was correct.iPhone 16. This was only true for an iPhone 13 Pro or newer and the standard iPhone 13 did not qualify. A $1,000 credit for the standard iPhone 13 hasn’t been a thing for AT&T users since last year.
Coming from an iPhone 13 you get a camera control button and AI on the iPhone 16. | Image credit — PhoneArena
Not one to give up on something that was confirmed to them, the user spent two and a half hours on the phone with customer support. AT&T customer service eventually came through and credited the user’s account with the extra difference.iPhone 16? Absolutely. But getting it wrong in the first place falls onto the manager.AT&T’s customer service. In fact people think that the poster who shared this story got an excellent deal and most users would’ve had to just accept the loss of $170.
