Verizon's Discontinuation of Network Extenders Leaves Customers in a Financial Bind

Companies sometimes make decisions that have negative consequences for their customers. In this case, Verizon has announced that they will be shutting down their Enterprise Network Extenders 1 and 2 on March 31. These devices, which enhance 4G LTE wireless coverage within a premise, will no longer be supported by Verizon. This has left customers, like TannerHill who purchased a $3,499 network extender in 2022, feeling frustrated and unhappy. Instead of offering compensation, Verizon is simply advising customers to purchase a new device. The move is likely due to the shift from 4G LTE to 5G, making the old devices incompatible. However, this sudden decision has put customers in a tough spot financially.