Within days, two phones arrived, but overwhelmed, she promptly returned them unopened. To her dismay, Kasick soon began receiving monthly bills from AT&T for a service she never used, leading to a frustrating ordeal. When she called customer service, she encountered difficulties due to a missing passcode, resulting in multiple hang-ups.
Frustrated by the lack of resolution, she approached an AT&T store and spoke with a manager, who unsuccessfully tried to stop the autopay. Seeking assistance, Kasick then contacted Sacramento's KXTV, a local ABC station with a consumer assistance segment titled "10 On Your Side." Within 24 hours, her persistence paid off as AT&T returned the $500 she had spent.
"Our goal is to resolve customer concerns quickly and, unfortunately in this instance, we fell short of our standards. For that we apologized to the customer and resolved her concerns. Passcodes are just one of the steps we take to secure customer accounts."-AT&T
This ordeal serves as a compelling reminder to always secure proof of transactions, whether made via cash or credit card, especially when dealing with wireless providers.
