T-Mobile, once celebrated for its "Un-carrier" initiatives, is facing backlash from its long-time subscribers following recent changes to its loyalty rewards program. The telecom giant marked the New Year with a controversial revision to one of its fan-favorite offerings, leaving many customers feeling undervalued and frustrated. The modifications, particularly the slashing of the fuel discount, have ignited a wave of discontent on online forums, as loyal patrons question the operator's commitment to its customer base.
As customers wrapped up their holiday festivities, T-Mobile introduced their latest round of rewards through the T-Mobile Tuesdays program. However, one of the longstanding perks— a discount on Shell fuel—has left a sour taste in the mouths of many subscribers.
Previously, customers enjoyed a discount of $0.20 per gallon of fuel (up to 20 gallons), a benefit that helped many save at the pump. However, without warning, T-Mobile has halved this amount to just $0.10, leading to considerable disappointment and anger among users. The drastic reduction comes as customers express dismay on social media and platforms like Reddit, questioning whether the new, paltry discount is worth their time or loyalty to the network.
While some customers hold out hope that T-Mobile may eventually restore the more generous discount, the history of such changes suggests that they might be stuck awaiting a return to previous benefits for a considerable period. With numerous downgrades to perks over the past year, loyal T-Mobile subscribers are left to ponder whether their allegiance to the "Un-carrier" is still justified.
