T-Mobile has recently announced a policy change that will affect its fixed wireless access (FWA) home internet customers. The telecom giant is set to terminate service for users who have inactive 5G gateway devices, which are essential for converting 5G signals into Wi-Fi. This action is aimed at optimizing network capacity and ensuring that services remain available for active users.
T-Mobile has started terminating service for home internet customers with inactive gateways. | Image Credit - The Mobile Report
Customers were first notified of this policy on December 9, with enforcement beginning on December 23. Although T-Mobile has not explicitly cited network capacity issues as the reason for these cancellations, the company is likely aiming to free up resources for those who use the service regularly. This shift raises questions about the management of subscriptions, as it indicates a new approach to customer service and network efficiency.
If customers find their service has been canceled but wish to continue, they can reach out to T-Mobile via email to have their service reinstated.
This decision appears to benefit both the consumer and T-Mobile. For users who do not require the home internet, it eliminates unnecessary monthly charges, while also allowing the provider to better allocate its resources to those who actively use the service.
Furthermore, it has been suggested that T-Mobile may also be targeting customers using third-party or second-hand gateway devices, along with those who may have unknowingly signed up for services they do not need due to aggressive sales tactics.
