Numerous customers experienced disruptions due to a significant Verizon network outage that lasted nearly ten hours, affecting calls, texts, and data services. To apologize for the inconvenience, Verizon offered affected users a $20 credit. Visible, Verizon's prepaid brand, has also stepped in to provide compensation to its users who were impacted by the outage, although their credits are structured differently. This article details the compensation efforts from both Verizon and Visible, shedding light on how these actions impact customer experience and satisfaction.
Visible's Response to the Verizon Outage
While the outage primarily affected Verizon's network, Visible's customers were not entirely spared. Despite a reportedly limited impact on Visible users, the company chose to address the situation by offering credits to affected customers. Many users took to Reddit to share that they received text messages informing them of a $5 credit to be applied to their next bill. While this amount is less than Verizon’s $20 offer, it is still considered a thoughtful gesture given that Visible’s plans tend to be more economical.
A few people were talking about having a few minutes of Verizon outage yesterday on Visible plans, I had none. However, I just received this text message and thought that I would share it in case others have had a similar experience…Visible Msg: Yesterday we let you down and for that we are sorry. We are giving you a $5 credit towards your next month of service that can be redeemed after Jan 16 when paying with a credit card online. This credit isn't meant to make up for what happened. But it's a way of acknowledging your time and showing that this matters to us. If you're still having trouble connecting, please restart your device (power down and power back on).
I just chatted in and got $10 off each for me and my husband. I can see that it applied right away, so my autopay is set for $16.
Understanding the Verizon Outage
The root cause of the Verizon outage has not been officially confirmed; however, speculation suggests it may have been tied to a 5G update mishap, according to industry experts. Such outages can have ripple effects, impacting multiple carriers utilizing shared network infrastructure, as seen with Visible’s offerings.
How are Customers Reacting?
In light of the outage and subsequent compensation, customers have expressed various opinions regarding the offers:
Results:
Conclusion: Compensation in a Time of Inconvenience
Both Verizon and Visible have taken steps to address the concerns of their customers impacted by the network outage. While compensation amounts differ, it is evident that both companies recognize the importance of customer communication during service interruptions.
